REFUND & CANCELLATION POLICY
Your purchase of my services indicates your commitment to participate in the group course or classes and follow through to its conclusion. However, I also understand that unexpected events can happen. In addition to the terms and conditions, and general guidelines outlined on this website, refunds and cancellations will be considered on an individual basis, at the discretion of the mirjamblank.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”).
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Unless otherwise agreed in writing, payment is due in full within 72 hours prior to the start of the services. If the payment is not received, the services will not take place and be cancelled. Payment is to be made through PayPal or international Bank Wire Transfer.
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Once the services have been scheduled, they are considered set appointments. However, if necessary, in the individual classes the Client may request to reschedule a class, if they give at least 24 hours advance notice.
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Any missed individual class, 'no-shows', or if you are over 15 min. late to an individual class, or cancelled class with less than 24 hours advance notice are assumed to be cancelled appointments, they will be forfeited, and are subject to full payment at my discretion and this includes the first individual class, as well as any complimentary call (the complimentary call will be forfeited. If you want to proceed with a second call, after the complimentary call was forfeited, I charge 25 € for the second Chemistry and Change Talk call).
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If you need to reschedule a scheduled individual class, you agree to give 24 hours prior notice. If you have an emergency or illness, you can reschedule with less than 24 hours notice.
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A full refund is available only after the first individual class (including that session) if you have booked any individual class and do not want to continue. However, you must inform me within 24 hours of the initial class. Failure to do so will result in that cost for the first class aliquot to the full individual course or programme price being deducted from the refund. The refund will be issued, minus a 5 % transaction fee. The client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement. Reimbursement for refunds will be provided by the best available method, based on the client’s situation and at the discretion of the mirjamblank.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). A 5 % transaction fee of the refund amount will apply and be subtracted from all refunds.
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If unexpected circumstances prevent the Client from completing all of their scheduled classes of an individual class, then the Client may request a refund for the amount pertaining to the remaining classes. The client will not have the right to cancel or request a refund after the services have been fully performed (after all classes or services have been completed). The client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement. If approved, reimbursement for refunds will be provided by the best available method, based on the client’s situation and at the discretion of the mirjamblank.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). A 5 % transaction fee of the refund amount will apply and be subtracted from all refunds.
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If we are finished after, for instance, 10 classes of the Reclaim Your Control Programme, and the Client wants to end the programme, I will subtract the cost of the remaining 2 classes aliquot to the full programme price and refund the difference. The client must clearly state their decision to finish the programme earlier, and their preferred method of reimbursement. If approved, reimbursement for refunds will be provided by the best available method, based on the client’s situation and at the discretion of the mirjamblank.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). A 5 % transaction fee of the refund amount will apply and be subtracted from all refunds.
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Alternatively unused classes may be gifted to a friend or family member in case I talk to this person first and agree to work with him/her on an individual setting.
If you are late for an individual class please understand that honoring each others time and energy, as well as following clients, we may still need to finish at the agreed time. However, if you have not made yourself available within 15 minutes of our agreed start time, I will presume you have cancelled, we will not make up for the individual class and the individual class is subject to full payment.
Contacting me
If you have any questions, I encourage you to contact me using the details below:
Mirjam Blank
Kitzbüheler Straße 14
6365 Kirchberg in Tirol
This document was last updated on January, 2024